Shipping & Returns | NIUCOCO

Shipping & Returns

Free Shipping on orders of $50 or more

Free Standard Shipping automatically applies to your qualifying minimum online purchase subtotal of $50. No promotion code necessary. Subtotal refers to amount of order after any applicable discount code, and before taxes and shipping. All Free Shipping is based on Standard Shipping rates. Free shipping only available for delivery in the USA and Canada.

Return Policy

Our return policy will provide you a credit if, after several applications within your first 30 days does not appear to be giving you the results that you want.

Customers who purchase products from NIUCOCO’s website may return them by mail within thirty (30) days of the delivery if unsatisfied. Please note that all promotional products, including free samples and gift with purchases, must be returned. Email us at info@niucoco.com for further details with the subject item “return”.

We recommend that you return all products unopened and in the same condition in which they were delivered via Canada Post, USPS, UPS or FedEX for your protection and to insure prompt delivery. We’re sorry, but return shipping fees are not refundable.

If your package was damaged in shipment by the carrier, and its content rendered unusable, save the box and the merchandise and notify us immediately at info@niucoco.com. The carrier will be notified and the damaged package and the damaged items will be replaced. Items purchased in other locations must be returned to their original point of purchase.For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy NIUCOCO products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our credit back or otherwise assist you with any problems that you may encounter.

If you should need further information regarding the return of any NIUCOCO products, please do not hesitate to contact us at info@niucoco.com, and it would be our pleasure to assist you however we could.

NIUCOCO Guarantee

Our return policy is that we will provide you a credit if, after several applications within the first 30 days, you feel that our products do not appear to be giving you the results that you want.