Why do you mainly use coconut oil as opposed to another type of oil?

We use 100% pure, extra virgin coconut oil because it contains a high amount of lauric acid. Lauric acid is a fatty acid that has a small molecular structure, which allows it to pass through the hair cuticle and penetrate into the cortex of the hair, helping to moisturize and strengthen the strands. Other oils have large molecular structures and cannot easily pass through the hair cuticle. Instead, these oils may coat the strands, causing a heavy, greasy feeling on the hair.


Is your fragrance organic?

Our fragrance is natural and USDA Certified Organic. It is also vegan, gluten-free, non-GMO, certified Kosher, and contains no allergens.


What does it mean that NIUCOCO products are sulfate-free?

It means we do not use sodium lauryl sulfate, sodium laureth sulfate, ammonium lauryl sulfate, or ammonium laureth sulfate.

Unfortunately, these detergents give the word sulfate a bad name. The sulfate molecule itself is not a bad thing and is not what causes irritation; these four detergents are powerful degreasers and are typically used at very high concentrations in shampoos because of the number of bubbles they achieve. Since such high percentages are used in most shampoos, they can be extremely stripping to hair and skin which can cause dryness and irritation.

In the cosmetic world, sulfates are designated to anionic surfactants and specifically to sodium lauryl sulfate, sodium laureth sulfate, ammonium lauryl sulfate, and ammonium laureth sulfate.


Why does your shampoo look different from other shampoos?

We are dedicated to a results-based experience. The majority of other shampoos add glycols and table salt to thicken shampoo and they can contribute to making your hair feel overly dry and parched. In addition, glycols can be derived from petroleum which we do not use in our products.

You may also notice that our Hydrating Shampoo is thinner in warmer temperatures and thicker in cooler ones. This is normal and does not affect its cleansing abilities.


Do I have to shake the Hydrating Shampoo before every use?

Yes. This is a natural product and we have not used stabilizers such as glycols, so the shampoo does separate. Therefore, shake the shampoo so that it is well mixed prior to each use.


What should I do before using the Hydrating Shampoo and Smoothing Conditioner?

Unscrew the cap and remove the protective seal before use. Both the Hydrating Shampoo and Smoothing Conditioner have a protective seal to ensure their authenticity and purity.


Is Sodium Lauryl Sulfoacetate the same as Sodium Lauryl Sulfate?


They may sound similar but they are different. They are both anionic surfactants but the sulfoacetate group in sodium lauryl sulfoacetate gives this cleanser a milder property.

Think Dirty states that sodium lauryl sulfoacetate "is completely safe for most skin types, including sensitive skin, and removes oils and bacteria without irritating the skin."


What is Behentrimonium Methosulfate?

Behentrimonium methosulfate is a gentle and mild conditioning agent used in our Smoothing Conditioner to detangle and soften hair. It is not a detergent.


How often should I wash my hair?

Experts strongly advise to not wash your hair every day. It can dry out stands and strip hair of natural oils. Instead, shampoo and condition hair every 2-4 days depending on your hair type. You can also use our Non-Aerosol Dry Shampoo to keep hair fresh between wash days.


Is NIUCOCO safe on colored hair?

Yes, NIUCOCO is ideal for colored hair as it will not fade color and will help repair damage from overprocessing and bleaching.


Can I use NIUCOCO in combination with other hair products?

NIUCOCO is safe to use in addition to other haircare brands however we recommend using our comprehensive system together to achieve the best results. Our products have been formulated to work with each other in synergy to offer complete repair and restoration of your hair.


How soon will I see results with NIUCOCO?

Depending on the level of damage to your hair, result times can vary. Hair that is more damaged may take longer to see results however the effects you will notice are long-lasting. NIUCOCO works to repair damage and revive hair which can take time.


Does NIUCOCO work for all hair types?

As a Brand, we hope to deliver results for every hair type out there. NIUCOCO has something for everyone. For example, our hair serum provides much-needed manageability to corse/curly or African-American hair types. Our shampoo/conditioner tandem is suitable for all types of hair including curly hair, straight hair, thick hair, thin hair, and colored hair. It is also useful for those who suffer from dandruff.